Evolution of Change Management through Test Process Management

Every IT landscape should amend over time. Recent technologies have to be compelled to get replaced, whereas existing solutions need upgrades to deal with new exigent laws. Finally, IT has to roll out new solutions to satisfy business demands. As the Digital Age transforms several industries, the speed of amendment is ever-increasing and troublesome for IT to manage if not ready.

As experts say, the change is less to do with technical aspects, but predominantly regarding culture. This very issue is referred to as Change Management, which signifies any approach that involves transforming individuals, teams, and enterprises with defined methodologies to reassess the implementation of resources, business processes, capital, and any mode of business operations to remodel an overall system/organization.

Change Management and Test Transformation can be referred to similar lines. Test Transformation calls for a gradually evolving mechanism that needs processes, methodologies, technology changes and much more to go down the organization’s value chain and align with its business objectives. Test Transformation is the mechanism of setting up a bunch of processes and methodologies to attain the business goals and create an ecosystem that enables actual measurement and continuous enhancement of quality aspects for every stakeholder. As you can gauge, this entails significant change management in an enterprise.

There have been traditional transformation methodologies that adopted a simple conceptual model of evaluate-estimate-execute-enhance. Nevertheless, there were limitations to this model, as it would lead to limitations in the implementation of the process, resulting in complications at the Change Management level.

With the advent of Digital Technologies and spread of Digital Transformation, Change Management has evolved regarding principles. Moreover, the need for Testing and ensuring quality also changed with the explosion of new age digital technologies and the fact that more and more enterprises are, embracing them. At the same time, there is a constant need to ensure quality at a speed that led to the adoption of required mechanisms and change management strategies.

Practically, enterprises focus more on the technology aspect, but change management and transformation is predominantly people-culture-oriented and process-oriented. So, the practices discussed below concentrate more on the people and the related processes. It is important to acknowledge the fact that transformational planning is all about instilling the change within the business processes and enhancing them at every level as shown in the image. The Change Management in Test Process Management has to be a double fold – Process Change and People Change Management.

The key components of Test Process Management (Test Universe) with Change Management are:

Assessments:

Assessments are the first step in implementing the change management process on a Test Universe. Test Universe helps to understand and analyze once again what are the areas of impact of the change and which test cases need to be thoroughly tested to fit in the desired result of the change. Based on the assessments, improvement focus needs to be defined to standardize test operations.

Process Change Management:

Process change management has equal weight in the Test Management Platform image shown above. The process inclination is towards a QDD approach where each and every component involved in the test project is correctly defined with clear quality objectives.

The success in Quality-Driven Development (QDD) lies not only in determining all the test components but also clearly illustrating a relation between them through the flow of the project. Once you have a clearly defined component and determine the logical relationship between them along with the flow of the project, you tend to create a standard test universe that is total quality driven. This way when you have an overall quality driven universe, it would be easy to apply the process change management, as you tend to know what are the impact areas for the change request and you check for desired test output without any confusion.

QDD test universe enables test assets across multiple versions of the application to be tested with advanced test asset monitor to make that during the quality check, test assets integrity is maintained and are in sync with the application. Traceability of the test assets is another key component of QDD test universe and ability to track and define the quality scope of test assets during change management is another vital element.

A standard framework driven by QDD helps define the improvement roadmap.

Improvement Roadmap:

QDD test universe neatly integrated with process change management helps us outline the improvement roadmap from system, technology and resources point of view. The roadmap ins normally wrote based upon certain expected outcomes and the desired output of the change requests and try to measure the improvement in the key performance indicators through scorecards.

People Change Management:

It primarily involves assessment of individuals and processes to build a plan that can sync up with the people and not just the technology at heart. Finally, it is understood that only the people/resources can comply and make the plan workable/ practical.

Consider the ‘human’ aspect effectively

Test Transformation involves the implementation of standardized processes and methodologies to attain the defined business goals. For instance, building a Test Center of Excellence (TCoE) implies that there will be dashboards set, frameworks implemented, and much more. Nothing can be achieved if the people element is not addressed adequately. It is necessary that Change Management starts by considering the human side and addresses aspects such as training and development for seamless implementation.

Discuss the top management first

Transformation activities involve tremendous change and change can be disruptive and can even build insecurity within the organization. If the change begins with the senior management, it can be reassuring and motivate for the rest of the folks in the system. So, it is important that it starts with the ‘C’ level folks and then comes down to the rest in the institution.

Get everyone involved at every level

Any transformation program takes gradual steps – assessment to strategy to implementation. Eventually, it goes down to different levels to set targets and evaluate whether those are achieved. So, the efforts to change should involve change leaders at every level.

These leaders should be trained and in sync with the transformation goals. This will help to achieve the goals in an efficient and seamless pattern. Additionally, there will be ownership for the change that is ongoing within the system.

Keep communication channels open

It is critical to keep the communications channels within an organization open to the core messages of transformation. This can be the best strategy that can keep the concerned members updated and associated with the change process. It can also encourage feedback and help enhance the ongoing operations.

When the members of an organization understand the goals and imbibe them in their work routine, change becomes seamless, and transformation happens.

Technology brings changes, but getting in sync with the technology is important to accept and nurture the change. Test Transformation involves acceptance of new workflow models, frameworks, dashboards, predictive dashboards to achieve the organizational goals. To make these processes acceptable at each level, it is important to focus on practical training and development activities for all concerned.

Tracking the Change Management

A comprehensive list of metrics that are the expected outcomes of the change management are clearly defined and are monitored. The monitored results are published in the form of scorecards to all the stakeholders of the test universe to keep track of the impact of change management.

Conclusion:

Change Management has indisputably evolved with Test Transformation to build the required quality metrics for an organization and achieve the transformational goals. The world is advancing towards automation, and automation means change. Organizations are struggling to imbibe the digital culture within the system and ensure quality at the same time. If Test Transformation works in tandem with Change Management, this can be a seamless process and provide real transformation benefits.

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